Six service lines, one accountable team.
The complete public offering. Each line opens on the capabilities page with its full scope.
From the first phone call to the execution of a judgment.
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01
First contact
Our Communication Department opens every file with structured follow-up by phone and mail.
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02
Collection
Field teams run collection activity across Egypt through our largest department.
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03
Investigation
Credibility and creditworthiness checks, always with the customer's signed written consent.
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04
Legal procedures
Notices, hearings, and court rulings handled by our legal affairs lawyers.
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05
Judgment execution
Notification of judgments and execution follow-through to the final step.
Built like an institution.
Two divisions, operations and finance & administration, each headed by an executive manager and broken into specialized departments.
Collection
Lawyers, accountants, and former armed-forces officers, our largest department.
Communication
First stage of customer follow-up by phone and mail.
Legal Affairs, Research & Corporate
Legal procedures against customers, from notices to court rulings.
Court Judgments Execution
Lawyers who follow up notification of judgments issued against customers.
Investigation
Every investigation requires a written statement signed by the customer.
Archive & Document Control
Document control handled by qualified, certified staff.
The firm behind the name.
Samouka Law Firm was established in 1990 and entered the collection field in 1996. Trusty carries that collection and investigation experience forward as a separate entity.
Headquarters · 22 A Obour Buildings, Salah Salem Road, Heliopolis, Cairo
Questions, answered.
What does Trusty Collections do?+
Collection, investigation, and legal recovery services for institutions across Egypt. Trusty is the operational entity that grew out of Samouka Law Firm.
Who do you work with?+
Banks, NBFIs, fintech companies, and telecom operators across Egypt.
Where are you based?+
Our headquarters is in Heliopolis, Cairo, with branches in Alexandria, Mansoura, and Assiut.
How does an engagement start?+
With a conversation about your portfolio. From there, first customer follow-up runs through our Communication Department by phone and mail.
What we are engaged to do.
From investigation and collection to legal procedures, legal consultation, arbitration, and company setup.
Investigation
Credibility and creditworthiness checks on individuals and companies, requested by our institutional customers.
- —Credibility and creditworthiness of individuals and companies
- —Reputation, proficiency, and workplace and residence standing
- —Signed written customer consent before any check
Collection
Field collection activity performed across Egypt on behalf of banks, finance companies, and telecom operators.
- —Field collection activity performed across Egypt
- —On behalf of banks, finance companies, and telecom operators
- —Run through Trusty's largest department
Legal procedures
Notices, hearing follow-up, court rulings, and judgment notification by dedicated legal departments.
- —Notices and hearing follow-up
- —Court rulings and judgment notification
- —Handled by dedicated legal departments
Legal consultations
Legal advice and representation in judicial procedures, backed by Samouka Law Firm.
- —Legal advice and representation
- —Judicial procedures backed by Samouka Law Firm
Arbitration
Arbitration services within Trusty's public service offering.
- —Arbitration services
- —Within Trusty's public service offering
Setting up companies
Company setup services within Trusty's public service offering.
- —Company setup services
- —Within Trusty's public service offering
Three things we are asked to verify.
Every investigation requires a written statement signed by the customer before any check begins.
Individuals
Creditworthiness and credibility checks on individuals.
Companies
Reputation at workplace and residence, plus scientific and managerial proficiency.
Car sales outlets
Investigation of car sales and distribution companies on behalf of banks.
The departments behind it.
Collection
Lawyers, accountants, and former armed-forces officers, our largest department.
Communication
First stage of customer follow-up by phone and mail.
Legal Affairs, Research & Corporate
Legal procedures against customers, from notices to court rulings.
Court Judgments Execution
Lawyers who follow up notification of judgments issued against customers.
Investigation
Every investigation requires a written statement signed by the customer.
Archive & Document Control
Document control handled by qualified, certified staff.
Every file follows the same five steps.
Every engagement follows the same documented path, from the first phone call to the execution of a court judgment.
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01of five
First contact
Our Communication Department opens every file with structured follow-up by phone and mail.
-
02of five
Collection
Field teams run collection activity across Egypt through our largest department.
-
03of five
Investigation
Credibility and creditworthiness checks, always with the customer's signed written consent.
-
04of five
Legal procedures
Notices, hearings, and court rulings handled by our legal affairs lawyers.
-
05of five
Judgment execution
Notification of judgments and execution follow-through to the final step.
Every investigation requires a written statement signed by the customer.
A law firm in 1990. A collection practice since 1996.
Trusty Collections grew out of Samouka Law Firm to carry over two decades of collection and investigation experience into a dedicated entity.
From 1990 to Trusty.
Samouka Law Firm established
Founded at 22 Obour Buildings, Salah Salem Road, Heliopolis, by Mohamed Ahmed Samouka, lawyer at the Court of Cassation and the Constitutional Supreme Court.
Collection work begins
Samouka Law Firm entered the collection field and became a recognized leader in the market.
Trusty is established
Trusty became a separate collection and investigation entity while Samouka Law Firm focused on all legal aspects.
Two divisions, each headed by an executive manager.
Operations
Collection, investigation, and sales & marketing.
Finance & administration
Finance and administrative operations.
Leadership.
Mohamed Samouka
Founder of Samouka Law Firm since 1990. Attorney at the Court of Cassation since 2001, with service in the police and national security forces since 1976.
Ahmed Samouka
Executive Manager at Trusty Collections.
Sherif ElBeshawy
In collection at Samouka Law Firm since 2000, a major driver of service quality and customer growth.
Where we operate.
22 A Obour Buildings, administrative floor, Salah Salem Road, Heliopolis, Cairo
Questions we are asked before an engagement starts.
The public record on what Trusty Collections does, how it is organized, and how an engagement starts.
What does Trusty Collections do?+
Collection, investigation, and legal recovery services for institutions across Egypt. Trusty is the operational entity that grew out of Samouka Law Firm.
Who do you work with?+
Banks, NBFIs, fintech companies, and telecom operators across Egypt.
Where are you based?+
Our headquarters is in Heliopolis, Cairo, with branches in Alexandria, Mansoura, and Assiut.
How does an engagement start?+
With a conversation about your portfolio. From there, first customer follow-up runs through our Communication Department by phone and mail.
What is the relationship with Samouka Law Firm?+
Samouka Law Firm, established in 1990, retains all legal aspects. Trusty carries its collection and investigation experience forward as a separate entity.
Do you handle court work?+
Yes. Legal procedures, judgment notification, and execution follow-up are handled by dedicated legal departments.
How is Trusty organized?+
Two divisions, operations and finance & administration, each headed by an executive manager and broken into specialized departments.
Does an investigation require customer consent?+
Yes. Every investigation requires a written statement signed by the customer before any check begins.
Still have a question?
Tell us about the portfolio.
Call or leave your details and we will call you back.
22 A Obour Buildings, administrative floor, Salah Salem Road, Heliopolis, Cairo
Branches in Alexandria, Mansoura, and Assiut.
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Where we operate.
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